Return and Refund Policy

HaloDry – Return and Refund Policy

At HaloDry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure a smooth process.

1. Return Eligibility

You can return your purchase if:

  • The product is unused, in original condition, and in its original packaging.

  • You request a return within 30 days from the date of delivery.

  • The product is not damaged or altered in any way.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Items that have been opened or used (e.g., personal care items).

  • Sale or discounted items may not be eligible for return unless otherwise stated.

3. How to Return an Item

To initiate a return:

  1. Contact our customer support team at support@halodry.shop with your order number and the reason for your return.

  2. We will provide you with a return authorization and detailed instructions.

  3. Pack your item securely in the original packaging and ship it to the provided return address.

  4. Keep the tracking number for your return package until the process is complete.

4. Refund Process

  • Once we receive and inspect your returned item, we will process your refund to the original payment method.

  • Refunds typically take 5-7 business days to appear on your statement, depending on your payment provider.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

We do not offer direct exchanges. If you'd like a different product, please return your original purchase for a refund and place a new order.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of receiving your product.

  • Provide pictures of the damage or defect, along with your order number.

  • We will either send you a replacement item or issue a full refund, including any return shipping costs.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, except for defective or incorrect items.

  • We recommend using a trackable shipping service for returns to ensure it reaches us.

8. Contact Us

If you have any questions or need assistance with a return, don’t hesitate to reach out:

📩 Email: support@halodry.shop